As a customer, you are responsible for the following:
- Super Skoopers Terms and Conditions for Servicing your yard.
- Allowing access into and out of the yard. Locked gates and inability to access property on the day of the visit will result in being charged even though work cannot be performed.
- Confining your pet (if they are aggressive) from the yard on date of service. If we cannot enter your yard or your pet will not allow us to, you will still be charged for the service trip and your service will be resumed on its next scheduled date. If your pet is friendly, we welcome the opportunity to interact with them and usually have a treat for them as well.
- Types or waste we will removeare solid, dry normal waste. We will not remove soft, wet, mushy or diarrhea type stool. Nor will we remove any waste that appears to have bugs, worms or parasites.
- Area to be Servicedmust be free of tall grass, weeds, leaves, and debris. Although we will make every effort to make your yard clean, our service personnel understandably cannot clean what they cannot see. If the area to be serviced has excessive grass and weeds, some waste will inevitably be left. If our team feels the visibility of waste in your yard may be a concern, we will notify you.
- Obstacles: We will not clean under trampolines, low tree branches, bushes or other hard to reach areas that pose a safety issue for our staff. We will not climb over fences to reach areas to be cleaned.
- Grass Cuttingis recommended to be done the day after Skooping. We will not be able to pick up waste that has been ground into the grass by riding lawn mower tires and other maintenance machinery. If you wait until the days before we come to cut your grass, we cannot be responsible for waste left in the yard.
- Billing receiptswill be e-mailed at the beginning of each month prior to services being rendered. Billing charges will be based on location, the number of pets, type of pets, size of yard and number of weekly visits. Payment will be charged to the credit card number we have on file for you on the first of every month.
- Declined Card on Filewill be given 1 day to respond with new payment method and service will be interrupted until payment is made.
- A late feeof $15.00 will be applied on the 15th of the month to an account with an unpaid balance due. On this date, account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $35 collection fee and be sent to collections.
- Inclement weathermay make it dangerous or impossible for our team to make a scheduled cleaning. In this event, we will notify you and service your yard as soon as possible.
- A $35.00 feewill be charged on any returned check.
- Temporarily suspending service:If for any reason your pet(s) will not be using the yard for a certain period (i.e., vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), you must notify us in writing at least 1-week in advance to temporarily suspend service. Refunds will NOT be issued. You will receive a credit towards your next month’s service.
- Super Skoopersassumes no liabilities for damages to yards, gates, pets, lost pets, or other properties.
- Fees and Promotionsare subject to change at any time. On this rare occurrence, we will do our best to notify you at least two (2) weeks prior to any changes.
- Either party may terminate service.To terminate service, please notify us a minimum of 1-week prior to your billing cycle in writing via e-mail. Refunds will not be issued for partial months. You will receive a credit towards your next month’s service. Unpaid balances are due within 15 days.
- Holidays: We are closed on all major observed holidays and there will be no service provided. If your normal service day falls on a holiday, we will do our best to schedule you in as close to that day as possible, but we may not get there until the following week.
- By initiating service, both parties agree to the above terms and responsibilities. You give Super Skoopers and its representatives permission to enter your premises to perform services and bill your credit card for services rendered.