Service Terms & Conditions

As a customer, you are responsible for the following:

 

  • Allowing access access into and out of the yard. Locked gates and inability to access property on the day of the visit will result in being charged even though work can not be performed.
  • Confining your pet (if they are aggressive) from the yard on date of service. If we cannot enter your yard or your pet will not allow us to, you will still be charged for the service trip and your service will be resumed on its next scheduled date. If your pet is friendly, we welcome the opportunity to interact with them and usually have a treat for them as well.
  • Area to be Serviced must be free of excessively tall grass, leaves, and debris for our re-DOO guarantee to be effective. Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If our team feels the visibility of your yard may be a concern, we will notify you.
  • Billing receipts will be e-mailed at the beginning of each month prior to services are rendered. Billing charges will be based off of the number of pets, type of pets, and number of weekly visits. Payment will be charged to the credit card number we have on file for you at the beginning of the month.
  • A late fee of $10.00 will be applied on the 16th of the month to an account with an unpaid balance due. On this date account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $20 collection fee and be sent to collections.
  • Inclement weather may make it dangerous or impossible for our team to make a scheduled cleaning. In this event, we will be responsible for servicing your yard as soon as possible. If we are unable to make up that visit, a charge of only 1/2 the regular fee will apply due to the added time required during the next cleanup.
  • A $35.00 fee will be charged on any returned check.
  • Temporarily suspending service: If for any reason your pet(s)will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), you must notify us in writing at least 1-week in advance to temporarily suspend service.
  • Super Skoopers assumes no liabilities for damages to yards, gates, pets or other properties.
  • Fees and Promotions are subject to change at any time. On this rare occurrence, we will do our best to notify you at least two (2) weeks prior to any changes.
  • Either party may terminate service. To terminate service, please notify us a minimum of 3 days prior to your billing cycle in writing via e-mail. Credits will not be issued for partial months. Unpaid balances are due within 15 days.
  • By initiating service, both parties agree to the above terms and responsibilities and you give Super Skoopers permission to enter your premises to perform services and bill your credit card for services rendered.
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